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My delivery has been damaged. How can I get a substitution?
Our tempered glass screen protectors are packed up securely and sent directly by the Amazon Logistics Team. If you have, however, received a damaged screen protector, please, contact our PREMYO customer service via the contact form. As a customer of PREMYO you benefit from our excellent customer service. Fast, unbureaucratic and to your complete satisfaction.
I am not satisfied with the quality of the received tempered glass screen protector. What can I do?
All our products are subject to extensive quality controls and this allows us a very high standard. Unfortunately, occasional mistakes cannot be avoided for 100%. As a customer of PREMYO, you may benefit in such a case from our PREMYO customer service. Please, contact our customer service to initiate the rescinded transaction of your purchase.
The tempered glass screen protector does not cover the display
for 100%. Why is this case?
Some smartphones (e.g. Apple iPhone 6, Huawei Mate S, HTC One A9) have a curved – not even – display at its edges. Curved tempered glass screen protectors cannot be produced and optimal haptics are only possible on even and smooth surfaces. Therefore, the covering of a curved display until its farthest point of the edge with a tempered glass screen protector is not possible for 100%. Consequently, the tempered glass screen protector is intentionally a bit smaller than the display. Otherwise, the tempered glass screen protector would stick out and peel off as it ages.
The received tempered glass screen protector does not fit.
Our tempered glass screen protectors are produced individually for each respective smartphone / tablet model. Maybe there was some confusion at the delivery or a mistake. Please, contact our customer service.
The tempered glass screen protector splintered at the plunge of the smartphone / tablet. Is this normal?
The tempered glass screen protector may splinter in case of a plunge or under high pressure. Even with a hardness degree of 9H, the tempered glass screen protector cannot withstand any external forceful impact. Simply remove the splintered tempered glass screen protection from your display. The display should be unharmed and free of damages. Consequently, the tempered glass screen protector has protected the display of your smartphone/ tablet successfully. Please note that a protection for 100% of your display cannot be guaranteed.
My tempered glass screen protector has no gap for the camera. Is this intended?
Our tempered glass screen protectors are produced individually for each respective smartphone / tablet model. Consequently, the tempered glass screen protectors have specific gaps for speakers, earpiece and sensors. For your respective smartphone model, a gap for the front camera is intendedly not existent. The tempered glass screen protector has no negative consequences on the quality of your photos, but increases the protected area of your screen.
Why am I able to bend my tempered glass screen protector?
The tempered glass develops its desired resistibility on the display. As long as the screen protector is not installed on the display, it is possible to bend or break it very easily and with little exertion of force.